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CRM Deep Dive Best Practices Marketing Programs
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CRM Roundtable Webcasts
- January 20, 2021 - Megatrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes
- January 27, 2021 - Customer Journey Analytics to Improve CX at Scale
- February 10, 2021 - Supercharging Your Contact Center With Artificial Intelligence
- February 24, 2021 - Top Data Quality Issues for a Data-Driven Decade
- March 10, 2021 - Smart IVRs for Exceptional Service
- March 24, 2021 - The Omnichannel Support Imperative
- April 07, 2021 - Workforce Optimization for More Productive Agents and More Satisfied Customers.
- April 21, 2021 - Voice-of-the-Customer Strategies and Tactics for Better Customer Insights
- May 05, 2021 - Virtual Contact Centers: Lessons learned in uncertain times
- May 19, 2021 - Smart Field Service Management Strategies for 2021
- June 02, 2021 - Speech Analytics & AI: A Game-Changer for CX
- June 16, 2021 - Analytics and Business Intelligence Solutions for Challenging Times
- June 30, 2021 - Sales & Marketing Tools That Drive B2B Quota Achievement
- July 14, 2021 - Transformational CX - Designing experiences that wow customers
- July 28, 2021 - Master Data Management - A single view of the truth
- August 11, 2021 - I Prefer Self-Service - Don't make me talk to a CSR
- August 25, 2021 - Customer Experience Management for Driving B2C Growth
- September 01, 2021 - Designing a Customer Engagement Center
- September 15, 2021 - Creating a Customer-First Organization: Technology & People
- September 29, 2021 - The State of Knowledge Management in an AI World
- October 13, 2021 - Conversational AI: The Future of Customer Service?
- October 27, 2021 - Linking Employee & Customer Experience: Workforce Engagement Management
- November 03, 2021 - 2021 Contact Center Innovations - Successful Case Study Snapshots
- November 17, 2021 - Personalization Done Right: Using Data and Technology to Strengthen Customer Relationships
- December 01, 2021 - Customer Service in a Smartphone World
- December 15, 2021 - C Level Leadership: Who Owns Customer Experience?
- CRM Evolution 2021 Invitation to Sponsor [PDF]
- 2021 Sponsorship Agreement [PDF]
- 2021 Floor Plan [PDF]
- Calendar of Events